Retail and Luxury Good Conference 2019

We are thrilled to welcome you to the official website of the 7th annual London Business School (LBS) Retail & Luxury Goods Conference 2019, hosted by the LBS Retail and Luxury Goods Club. This year’s conference will take place the evening of Wednesday, May 15 2019 at the BMA House in London. To learn more about the event and reserve your space, please proceed to the “Conference agenda” and “Tickets” pages of this site.

London Business School’s 7th Annual Retail & Luxury Goods Conference brings together MBA students from top European schools and industry professionals to focus on customer-centricity through a retail lens.

Speakers from Farfetch, The Business of Fashion, Lyst, Harrods, Walpole and more will discuss how being customer-centric can impact all aspects of the value chain. They will highlight how personalising the product, selection and customer journey are becoming ‘must-haves’ to stay competitive in the market. Speakers will outline how retailers are building loyalty with unique in-store experience and digitally enabled customer service. They will also stress how e-commerce, pre-owned and rental platforms are curating experiences for customers and introducing innovative ways to shop. The evening will include an emerging brands fair, where young disruptive companies will showcase their products and businesses, and a reception, where attendees can further their discussion on the topics covered by the speakers. The event will be interactive, with audience Q&A built into the sessions to ensure that presenters focus on the issues most relevant and interesting to the audience.

Please note that speakers and panelists may be subject to change.