London Business School

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Starts: 04:30 PM

Ends: 09:00 PM

Royal College of Physicians London NW1 4LE, UK
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On behalf of the London Business School Retail & Luxury Goods Club, we are delighted to welcome you to the 4th annual eCommerce Conference. 


Join a conversation with industry leaders about how the customer experience is driving changes in the eCommerce channel and blurring borders with brick and mortar stores. Look forward to an evening of networking with colleagues and outstanding students, and come away with applications you can take back into your daily work.

17:30 - 18:00
Welcoming & Opening: Gareth Howells
18:00 - 18:10

Executive Director, MBA & Masters in Finance, London Business School

Keynote Speaker: Mei Chen - International Business Manager, Alibaba Group
18:15 - 18:45

The China Opportunity

Panel Discussion: Future of customer experience: Pureplay vs Multichannels
18:45 - 19:30

Nina Patel - Digital/International Programme Manager, Harvey Nichols

James Quick - EU Caterogy Leader Sports Footwear, Amazon

Luca Solca - Managing Director, Sector Head, Global Luxury Goods, BNP Paribas

Moderator: John Bates - Fellow of Strategy and Entrepreneurship, London Business School

Networking Break
19:30 - 20:15
Fireside Chat: Future eCommerce Trends
20:15 - 21:00

Chao Liu - Chief Commercial Officer and Co-Founder, Avenue51

Laure Reillier - Director and Co-Founder, Launchworks

Moderator: Meghana Gandhi - Co-President of Retail & Luxury Goods Club, London Business School

Keynote Speaker: Ivan Mazour - Founder & CEO, Ometria
21:00 - 21:30

Using Data to Personalize eCommerce Marketing 

Closing Remarks: Amanda Dargan & Christy Holzer
21:30 - 21:45

Chair of the 4th eCommerce Conference, London Business School

Join the conversation (#epossible)


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